Refund policy

At Horizons For Commerce, we are committed to providing quality products and ensuring customer satisfaction. If you experience any issues with your order, we're here to help.

At this time, we do not accept returns of purchased items. Please review the product description carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of receiving your order.

To help us resolve your request quickly, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos or videos of the product and its packaging

After reviewing your claim, we will provide one of the following solutions:

  • A free replacement shipped at no additional cost; or
  • A full refund to your original payment method.

You will not be required to return the item.

Quality Concerns

If you believe the product does not meet reasonable quality expectations, please contact us within 7 days of delivery.

After reviewing your request, we may offer one of the following solutions:

  • A replacement product at no additional cost; or
  • A full or partial refund, depending on the circumstances.

Order Cancellation

Orders may be cancelled within 12 hours of purchase. Once an order has entered processing or has been shipped, it cannot be cancelled.

Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Refunds Will Not Be Issued If

Refunds or replacements may not be approved in the following situations:

  • The product has been misused, altered, or intentionally damaged.
  • The request is submitted more than 7 days after delivery.
  • Sufficient evidence (such as photos or videos) is not provided when requested.
  • The issue relates to normal wear and tear or minor cosmetic differences that do not affect the product's intended use.

Contact Us

If you have any questions or need assistance with your order, please contact our support team:

Horizons For Commerce
Email: support@horizonsforcommerce.com

mobile:+19294710374

We are committed to resolving all customer concerns fairly and promptly.